Pending: An order with this status indicates the order has not been processed.
Clearing: An order with this status means that it is being processed by Cactus Complete Commerce’s Credit Card Processing (CCP) sequence, which determines which line items can be charged. At the same time, Cactus Complete Commerce creates a payment record.
Declined: Unable to process credit card due. Please contact customer service if you have not done so already.
Backordered: Insufficient inventory for one or more line items.
Review: An order with this status indicates that it did not pass the review rules established by your organization. Order will be manually released after review.
On Hold: An order with this status means that it was manually placed on hold.
Waiting: An order has this status if a wait date has been placed on the order.
Warehouse: This status indicates that there is sufficient inventory on hand, and sufficient payment was received via credit or other methods. Order is in the process of being shipped.
Shipped: Order has been shipped from the warehouse.
Delivered: Order has been marked as delivered by carrier.
Returned: This status indicates that item(s) in the order have been returned to the retailer.
Pending Returned: This status indicates that the items are in the processed of being returned, but have not yet been received yet.
Refunded: This status indicates that a refund has been issued for the order.
Cancelled: This status indicates that one or more line items in the order have been cancelled.
Voided invoice: This status indicates that items in an order, or the entire order, has been cancelled while in warehouse status.
Up to the minute order information is available 24/7 via this automated service. If you have your order number along with your billing zip-code, you can obtain the latest information on your order including tracking and in-transit information.
